SMS Terms and Consent

Last updated: November 9, 2026

Bellhand is a software platform that helps home-service companies schedule appointments, manage jobs, and communicate with customers.

When you schedule a service appointment with a company using Bellhand, you may choose to receive informational text messages from Bellhand regarding your appointment.

This page explains how SMS consent is obtained, what messages you may receive, and how to stop receiving them.

1. Who sends the messages

Bellhand sends automated informational SMS notifications related to appointments and services scheduled with businesses using the Bellhand platform.

Each message identifies Bellhand as the sender and includes the name of the service company associated with your appointment.

Bellhand manages message delivery, customer consent records, and STOP and HELP requests.

2. How you agree to receive texts

Bellhand obtains customer consent before sending informational SMS notifications. Consent may be provided through online booking forms or verbally during a telephone conversation.

Booking online

When scheduling an appointment through a Bellhand-powered booking page, you enter your mobile phone number and actively select an unchecked consent checkbox.

Example booking form:

The checkbox is not preselected. Customers must actively select it to provide consent.

Bellhand records the customer's phone number, consent status, date, time, and associated service company.

Booking by phone — Verbal Consent

When a customer schedules a service appointment by telephone, the Bellhand AI voice assistant or an authorized representative requests explicit verbal consent before sending informational SMS notifications.

Exact Verbal Consent Script:

“Would you like to receive informational text messages from Bellhand about your appointment with [Company Name], including appointment confirmations, reminders, and technician arrival updates? Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Your consent is not required to purchase services.”

Example Conversation:

Consent Recording and Storage

Bellhand documents verbal SMS consent in its CRM system, including:

• Customer phone number
• Date and time consent was provided
• Associated service company
• Consent method (verbal)
• Consent status (opted in or opted out)
• Associated call recording or communication record, where available

If the customer declines, Bellhand does not send informational SMS notifications unless the customer subsequently provides valid consent.

Customers may withdraw consent at any time by replying STOP to any Bellhand SMS message.

Texting the company

When a customer initiates a text conversation with a service company, the company may respond directly to that inquiry within the same conversation.

Initiating a text conversation does not automatically enroll the customer in ongoing Bellhand appointment notifications. Separate consent is obtained where required.

3. What the texts are about

Bellhand sends informational and transactional SMS notifications related to services requested by customers.

Messages may include:

• Appointment confirmations and scheduling updates
• Appointment reminders
• Technician assignments and arrival notifications
• Service status updates
• Quotes, invoices, and payment links related to requested services
• Requests for information or photos necessary to prepare a service quote
• Service completion notifications and requests for feedback about a completed appointment

Example SMS Messages

Bellhand does not send promotional or marketing messages through this informational SMS program.

4. How often

Message frequency varies depending on your scheduled appointments and service activity.

Customers typically receive a few informational messages per service appointment, including confirmations, reminders, and technician arrival updates.

Messages are generally sent during appropriate daytime hours based on the customer's time zone, except when time-sensitive service communications are necessary.

5. Cost

Message and data rates may apply depending on your mobile carrier and service plan.

Neither Bellhand nor the participating service company charges customers an additional fee specifically for receiving these informational SMS notifications.

Consent to receive SMS messages is not a condition of purchasing services.

6. How to stop or get help

You can stop receiving Bellhand SMS notifications at any time.

• Reply STOP to opt out of future SMS notifications. UNSUBSCRIBE, CANCEL, END, QUIT, and OPTOUT are also supported.
• Reply START to opt back in where supported.
• Reply HELP for assistance, or contact support@bellhand.com.

After an opt-out request is processed, Bellhand will not send further informational SMS notifications to that number under this messaging program unless the customer provides valid renewed consent.

7. Your privacy

Bellhand respects customer privacy and uses mobile phone numbers and SMS consent information to provide requested service-related communications.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

Customer phone numbers and related information may be processed by telecommunications carriers and messaging service providers as necessary to deliver requested notifications.

Bellhand maintains records of customer consent and messaging preferences in accordance with its applicable privacy practices.

For additional information, please review our:

• Privacy Policy: https://bellhand.com/privacy/
• Terms of Service: https://bellhand.com/terms/

8. Delivery

Message delivery depends on mobile carrier availability, network conditions, and other technical factors.

Carriers are not liable for delayed or undelivered messages.

Bellhand cannot guarantee immediate delivery of every SMS notification.

9. Contact

For questions about Bellhand SMS notifications, consent, privacy, or opt-out requests, please contact:

Bellhand Support
Email: support@bellhand.com
Website: https://bellhand.com