Privacy Policy

Last updated: November 14, 2026

This policy explains what information Bellhand handles, why, and what we do with it. It covers our website at bellhand.com, the Bellhand console at app.bellhand.com, the Bellhand apps for iPhone and Android, and the Bellhand phone agent that answers calls for businesses that use Bellhand.

1. Who we are

Bellhand makes software for service businesses: a phone agent that answers calls and books jobs, and a console for clients, requests, quotes, jobs, schedules and invoices, which also works as an app for iPhone and Android. In this policy, “Bellhand”, “we” and “us” mean the operator of the Bellhand service. A “business” is a company that uses Bellhand.

2. Two different roles

Information about a business’s customers. When a business uses Bellhand, the information about its callers, clients and leads belongs to that business. We process it on the business’s behalf and under its instructions, as its service provider. If you are a customer of a business that uses Bellhand, that business’s own privacy policy describes how it uses your information, and you can send your requests to it. We help the business respond.

Information about our own users and visitors. For people who sign in to Bellhand and for visitors to bellhand.com, we decide how the information is used, as described in this policy.

3. Information we handle

Business accounts

Name, work email, phone number and role of each person on a business account.
Company details: name, address, phone number, logo and settings.
Sign-in data. Passwords are stored only in hashed form.

Information a business keeps in Bellhand

Its customers’ names, phone numbers, email and service addresses.
Requests, jobs, schedules, quotes, invoices, notes, comments, photos and files.
Names and signatures that customers add when they approve a quote or an invoice.
Ratings that customers leave after a visit.

Calls

For calls answered by the phone agent: the caller’s phone number, a written transcript of the conversation, and the agent’s summary of what the caller needs and what was booked.
Call recordings, only if the business turns on call recording. The phone agent then tells callers at the start of the call that it may be recorded. Recordings are kept for five years by default; the business can choose a longer period or no limit, and can delete a recording earlier.
When call recording is off, audio is processed in real time so the agent can understand and answer, and only the text is kept.
Calls that the business’s staff take in the Bellhand app are handled the same way: recorded only if the business turns on call recording.

Leads from connected marketplaces

When a business connects its Thumbtack account, we receive the leads and messages Thumbtack sends for that business. A lead can include the customer’s name, phone number, address, the details and photos of the request, and the price the business paid for the lead. We use this information only to provide Bellhand to the business that connected the account.

Payments

Card payments, including payments by a business’s customers for invoices, are processed by Stripe. We receive the amount and the status of the payment, not the full card number.

Support

Messages you send to our support and our replies.

Technical information

IP address, browser type and time of requests, in server logs.
Cookies that keep you signed in to the console, protect forms and remember interface settings such as a collapsed menu. We do not use advertising cookies.
When you send us a bug report from the console or the app, the page address, the app version and the browser or phone details that come with it.

The Bellhand app for iPhone and Android

The app shows the Bellhand console and uses these features of the phone, each only for what is described:

Camera — when you take a photo for a job, a quote or your profile.
Microphone — during a business call you take in the app.
Notifications — about new jobs, messages and incoming calls. You can turn them off in your phone’s settings.
A device identifier and a notification token — to deliver notifications and calls to your phone and to let you sign that phone out of Bellhand.

The app does not access your location, your contacts or your calendar, and it sees only the photos and files you choose to attach.

The live demo on bellhand.com

If you use “Talk to it yourself” on our website, your browser sends your voice to our phone agent in real time, and the agent answers as a made-up business. The transcript of the conversation is stored as a demo call. We use your IP address to prevent abuse of the demo.

4. How we use information

To provide the service: answer calls, book jobs, show schedules, send quotes and invoices, take payments, and receive leads from connected accounts.
To keep the service secure and working: sign-in, role-based access, logs and prevention of abuse.
To support users and to tell businesses about changes to the service.
To meet legal obligations.

We do not sell personal information, and we do not use it for advertising. We do not use a business’s customer information for any purpose other than providing Bellhand to that business.

5. Who we share information with

We share information only with providers that help us run Bellhand, and only as much as their job requires:

Hosting. Our servers are run by Hetzner Online in Germany. Files and call recordings are kept in Hetzner storage in Germany.
Voice infrastructure. LiveKit carries the audio of calls handled by the phone agent and of calls taken in the app. Part of it runs on our own servers at Amazon Web Services in the United States.
Speech and language models. Speech recognition, speech synthesis and language-model providers process call audio and text so the agent can understand the caller and answer.
Telephone carriers connect calls to the phone agent and to the app. When a business turns on call recording, Twilio, our carrier, records the call, and we move the recording to our storage.
Notification services. Google (Firebase Cloud Messaging) on Android and Apple (Apple Push Notification service) on iPhone deliver notifications and incoming calls to the Bellhand app.
Backups. Backup copies of Bellhand’s data are stored with Google (Google Drive).
Stripe processes card payments.
Google Fonts serves the typefaces on the bellhand.com home page, so your browser requests them from Google.

A business can connect other services to its account, such as Thumbtack, or add its own Google Analytics to its online booking page. Information then flows between Bellhand and those services as the business sets it up, under their terms.

We may also disclose information when the law requires it, or to protect the rights and safety of people and of the service.

6. Where information is stored

Bellhand’s main servers and storage are located in Germany. Our voice servers run in the United States, and backup copies are kept with Google. Some of the providers listed above may also process information in the United States or other countries.

7. How long we keep information

Call records, including transcripts, summaries and recordings, are kept for five years by default, or for the period the business chooses. They settle questions about what was said on a call.
Other information of a business is kept while its account is active. When a business asks us to close its account, we delete or anonymize its information, except where the law requires us to keep it.
Server logs are kept for a limited time for security and troubleshooting.

8. Your choices and rights

People with a Bellhand account can see and update their information in the console, and businesses can export their data with the export tools in the console.
You can ask us to access, correct or delete your personal information by writing to support@bellhand.com. If your information came to us from a business that uses Bellhand, we pass your request to that business or act on its instructions.
If you live in California, you have rights under California privacy law, including the right to know, correct and delete personal information, and the right not to be treated differently for using these rights. We do not sell personal information or share it for cross-context behavioral advertising.

We verify requests before acting on them.

9. Deleting your account

In the console or the app: open your account’s Password page and choose “Delete my account”. Your sign-in and personal details are removed; records you made for the business, such as jobs and notes, stay with the business.
Without the app: write to support@bellhand.com from the email address of your account and ask us to delete it. We confirm the request and delete the account within 30 days.
Closing a business account: the business owner can ask us to close the whole account; see section 7.

10. Security

Connections to Bellhand are encrypted with HTTPS, access in the console depends on each person’s role, and passwords are stored in hashed form. No system is perfectly secure. If a security incident affects your information, we will notify you as the law requires.

11. Children

Bellhand is a tool for businesses and is not directed to children under 16. We do not knowingly collect information from children.

12. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell businesses in the console.

13. Contact

Questions and requests about privacy: support@bellhand.com.