For HVAC, plumbing, electrical & appliance repair
Bellhand picks up your service line, talks the customer through it, finds them in your records, offers a window that fits your day, and puts the job on the board — while you watch, and step in whenever you feel like it.
Heard
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About to do
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Right here in your browser. It needs your microphone, and it answers as a made-up appliance shop. The clock shows how long you have.
The part nobody schedules
No survey needed. Every shop that answers its own phone has them, every week, and they cost the same thing each time: the job.
You are under a sink with both hands full. It rings four times and goes to voicemail. They do not leave one — they call the next number on the list.
It comes in while you are still on the first. Nobody hears it ring. You find out on Monday, if you find out at all.
You wrote it on a pad. The pad went in the truck. On Thursday you remember there was a name, a street, and something about a water heater.
Start to finish, in about a minute
The timestamps are the call's own clock. By the time the customer hangs up, the work order exists, the window is agreed, and your dispatcher has seen it.
Your service number, forwarded to Bellhand. The customer dials what they always dialed.
The greeting is a field in your settings. You write it; the agent says exactly that.
The number is matched against your customers. Robert on Oak Street, the Whirlpool you serviced in March.
Not "someone will call you back." An actual slot, drawn from who is free.
Address, equipment, window, notes. Before the call ends, not after someone types it up.
Thanks for calling PatriotFix, this is the scheduling line. How can I help?
Hi — my fridge is making a loud noise and it stopped getting cold.
That's a rough one in August. It looks like I have you as Robert on Oak Street — is that right?
Yeah, that's me.
Got it. We serviced that Whirlpool for you back in March. I can send a technician Tuesday between 1 and 3, or Wednesday morning between 9 and 11. Which works better?
Transcript from our own test line, recorded during development. It is not a customer's call.
01:12, the same call
The window Robert agreed to lands in Carmen's afternoon before he has put the phone down. Nobody typed it in.
The part most of them don't have
Any call happening right now sits at the top of your screen. Open it and you are in the room, hearing both sides. If the caller needs a person, one button — the agent stops mid-sentence and stands down.
Listen. The caller hears nothing. Neither does the agent.
Take over. No transfer, no hold music, no "let me get someone."
The transcript keeps running either way, with your name on the handover.
Handled by
Ellen Cruz · took over at 01:39
After the call ends
A call nobody writes down is still a lost call. Everything the agent hears lands somewhere you can find it on Thursday.
Answered, booked, missed. The day by technician, and anything still on the line right now.
The full transcript of both sides, what the caller wanted, what the agent did. Exports to a spreadsheet.
Address, equipment you've serviced, past jobs. That's how the agent knew about the Whirlpool.
Who is where, which windows are still open, what got added while you were driving.
Created from the call, with the window and the notes already in them. Assign, move, close.
Issue from the job, email it, mark it paid. The customer opens a link — no login, no PDF to hunt for.
Owners see the money. Dispatchers see the board. Technicians see their jobs and nothing else.
A name, an address, or the last seven digits of a phone number. Customers, jobs, calls and invoices at once.
Because a machine on the phone is regulated
Some of these are the law, some are your call, and one is a line we won't let you cross. All of them live in the product, not in a policy PDF.
Saying it's automated, on calls the customer started. A switch on your settings page. Nobody requires disclosure on an inbound call the customer placed — so you decide. Turning it off is written to the activity log, with your name on it.
Disclosure on any call we place. Not a setting, not a toggle, not something support can turn off. The FCC's 2024 ruling on synthetic voices is about outbound calls, and we treat it as a floor.
Calling hours are the customer's, not yours. 8 AM to 9 PM where they live. Someone in California doesn't get a call at 6 AM because your office is in Boston.
"Don't call me" means never again. It stops inside two seconds and it does not expire.
Call records are kept five years. You cannot shorten it, and neither can we. If a complaint ever lands, the record of what was actually said is the thing that settles it.
Audio recording. Today you get transcripts, not audio. When recording ships it will be off by default and will announce itself to both sides — in California and eleven other states, one party's consent is not enough.
Outbound calling and text messages. The rules above are already written into the agent, but the dialing itself is not turned on: sending from a US number needs carrier registration (10DLC), and that approval takes weeks. Inbound needs none of it.
Measured three times, 25 August 2026
The tell of a bad phone robot is the gap before it talks. Below is what ours measures — not a target, not a marketing round number.
Before the first sound of the reply leaves the speaker.
The whole pause a caller hears. It swings, and most of the swing is the language model deciding how to start.
It does not wait to see whether somebody else picks up.
Three runs on the line that answers your calls, end to end. We publish the spread rather than the best one: on the slowest of the three the caller waited 1.7 seconds, and you should know that before you sign anything. The numbers move when we change the models underneath.
Home services
A cleaning crew and a heating company do not ask the same questions, and they should not hear the same words back. Pick yours: the questions it asks, what it calls the work, and what it will never promise.
One plan
No per-seat charge, no tiers to compare, no calling a sales rep to find out what it costs. Add every dispatcher and technician you have.
One service line, answered around the clock, with the console behind it. Billed monthly. Cancel and we release the number.
Request accessNot in the box yet
Asked before
You keep it and forward it to the number we give you. Your customers dial exactly what they always dialed. Moving the number to us outright is not something we do yet.
It takes the message and writes it down, transcript attached. A call it couldn't finish still beats a voicemail nobody left.
Not yet. Everything it does today starts with someone calling you.
It has no idea what hours are. Saturday at 11 PM sounds the same to it as Tuesday at 10 AM.
It doesn't ask for payment on the phone, and there is nowhere in the call flow to enter a card. Invoices go out as a link afterwards.
Call history exports as a spreadsheet before you go. Records we're required to keep are kept; the number is released back.
Request access
We take on a small number of companies at a time, because each one gets a real setup call and a real number. Sign up, confirm your email, and we connect your agent's line ourselves.
You choose a password and confirm your email.