Refund Policy
Last updated: October 29, 2026
This policy explains when Bellhand charges your card and when we give money back. It covers the Bellhand console at app.bellhand.com and the Bellhand phone agent. Payments are processed by Stripe.
1. Free trial
The free trial lasts 7 days and includes 30 agent minutes. A card is needed to start, but the trial itself is free. The phone number you pick for the trial costs $5.00 a month, paid by the day.
When the trial ends, nothing else is charged until you pick a plan.
2. Plans
Plans are paid in advance for each billing period, on the same day each period. You can cancel at any time in the console. Your plan keeps working until the end of the period you have paid for, and then it stops. We do not refund the unused part of a period.
3. Changing your plan
To a more expensive plan. The change starts right away: the new plan’s minutes are yours in the current period, and we charge the difference for the days that are left. Your billing day stays the same.
To a cheaper plan. The change starts from your next billing period. The current period stays as it is, and nothing is refunded for it.
4. Extra minutes
Minutes used beyond your plan are charged at your plan’s rate on your next billing day. Minutes that have been used are not refunded.
5. Phone numbers
Each phone number costs $5.00 a month on top of your plan. If we charge you for a number and the carrier then cannot give it to us, the money goes back to your card automatically. After a plan ends, we keep your numbers for 30 days.
6. When we refund
We refund in full when the mistake is ours:
- you were charged twice for the same thing;
- you were charged the wrong amount;
- you were charged for a plan after it had ended.
Write to us within 30 days of the charge. We may also refund in other cases if we think it is fair.
Refunds go back to the card that paid. We send them through Stripe right away; most banks show them within 5–10 business days.
7. How to ask
Write to support@bellhand.com or use Support in the console. Tell us the company name, and the date and amount of the charge.
8. Changes to this policy
We will post any changes on this page and update the date at the top.
See also our Terms of Service and Privacy Policy.
